Website Privacy Policy

Bancroft Community Family Health Team (BCFHT) Physicians and Staff (we’ or ‘us’) is committed to protecting your privacy and safeguarding personal information in our custody or control.  Please see our general Privacy Policy under “About Us” to review how we collect, use, store, transfer and disclose your personal health information. The information included below pertains to the use of our Website and your Privacy.  


BCFHT will limit the collection, use and disclosure of personal information to that which is necessary to deliver comprehensive health care services with applicable privacy laws.  By providing your information, you agree to your personal information being processed in accordance with this Privacy Statement, as amended when needed.  If you do not wish to send information via our website or Email, please contact the BCFHT so we may serve you over the telephone or in person.

Information collected through our website

We collect some information which is not attributable to an identifiable individual. For example, when you visit one of our websites, our web server automatically recognizes only your computer’s domain name, but no or any other information that identifies you personally. This renders your visit virtually anonymous, unless you use one of our web forms and volunteer other personal information.  We do not use cookies, however, we may collect anonymous aggregate information on what pages you access or visit.  

Any aggregate information we collect is used to serve you better. Among these purposes are to improve the content of our website, to customize the content and/or layout of our website, and provide appropriate updates for programs.

Form data sent through the website or through your own Email is sent through Email servers.  It is our responsibility to make you aware that the privacy and security of Email cannot be guaranteed.  To review these risks, please visit our Virtual Communications Policy under “I Am a Patient” tab.   

We do not collect information for any linked websites.  Any links to other websites from the BCFHT website are for information purposes.  BCFHT assumes no responsibility nor liability for materials on linked sites.

Collection of Personal Information

We may collect personal information when you visit our website, use an online form, or engage with us for other reasons.  If you complete an online form or engage with us through our web-links, you are consenting to the collection of the information you provide.  For example, we may collect the following personal information about you: name and contact information, date of birth.

Personal health information includes information about your physical or mental health and the provision of health care to you, your health history and family health history, your health card number and substitute decision maker. We collect personal health information directly from you or from a person authorized to act on your behalf. We may also collect personal health information from other sources with your consent or as permitted by law (i.e. through secure online patient portal).

How we may use your personal information

We use personal information for the purposes stated or implied at the time of collection, including to provide confirm identity, provide services, complete transactions that you initiate, respond to your inquiries, promote our programs to you (as well as those of our affiliates and third parties), to meet the legal and regulatory requirements applicable to us and to improve care. We may otherwise use your personal information where permissible by law, for example to respond to an emergency, or during an investigation into illegal behavior.


It is not our practice to send commercial electronic messages or unsolicited bulk Emails to seek business funding or support.  If this changes, we will seek your express consent to send you information, including by way of commercial electronic messages and will include a service for unsubscribing.    

Please be aware that anti-spam does not include newsletters or other communications you have consented to receive, regarding the services we provide to you, or if you have contacted us with an inquiry.

Security and Retention

BCFHT takes all reasonable steps to protect the security and confidentiality of your personal information. We protect the personal information within our custody or control with appropriate organizational, technological, and physical safeguards.

Access, Correction and Accountability

We strive to keep all client files complete, up-to-date and accurate.   You may request to review your personal information and submit corrections by contacting BCFHT.

Openness and Privacy Concerns

If you have any questions or concerns with respect to your Privacy and our information practices, you may contact our Privacy Officer at:


Privacy Officer/Delegate
Box 1089, 19 Oak St. Bancroft, ON K0L 1C0
613-332-1565 ext.227

For over 35 years, the Bancroft Community Family Health Team’s physicians have served the community with collaborative, comprehensive healthcare. Leaders of innovative healthcare initiatives, like Disease Management and Prevention Programs, our health professionals and mixed-expert board help patients take control of their health. Read more about Bancroft Community FHT Contact Bancroft FHT 19 Oak Street Box 1089 Bancroft, Ontario, K0L 1C0 Phone: 613-332-1565 Fax: 613-332-5541

September 2021